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Customer interaction management
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51	Proceedings of the 5th International Conference on Applied Human Factors and Ergonomics AHFE 2014, Kraków, PolandJuly 2014 Edited by H.I. Chunpir, T. Ludwig and A. Badewi A snap-shot of user support services in E Add to Reading List Source URL: esgf.llnl.gov Language: English - Date: 2015-04-27 10:53:05 Business Technology Help desk Usability Ergonomics Human factors Service desk User Issue tracking system Systems psychology Customer experience management Human–computer interaction
52	Microsoft Word Add to Reading List Source URL: esgf.llnl.gov Language: English - Date: 2015-04-27 10:53:05 Peer-to-peer E-Science Usability Technology Computing Information technology management Customer experience management Human–computer interaction Help desk
53	Improving Processes for User Support in e-Science Hashim Iqbal Chunpir German Climate Computing Centre (DKRZ) University of Hamburg Hamburg, Germany Add to Reading List Source URL: esgf.llnl.gov Language: English - Date: 2015-04-27 10:53:05 Technology Information Technology Infrastructure Library Method engineering Standards Service desk E-Science User modeling Help desk Usability Information technology management Human–computer interaction Customer experience management
54	Microsoft Word - nenm-Services.docx Add to Reading List Source URL: www.nenewmedia.com Language: English - Date: 2010-01-17 18:35:10 Customer experience management Human–computer interaction Technical communication Usability Electronic commerce Customer relationship management Moxie Business Marketing Technology
55	86 · Service innovation handbook 3 Behaving and experiencing Method 4: Mapping the user experience Time involved Add to Reading List Source URL: dl.dropboxusercontent.com Language: English Structure Customer experience management Technical communication User experience Economics Service innovation Touchpoint Persona Innovation Human–computer interaction Design Business
56	Smart Multichannel Customer Interaction Management at Iberdrola, one of the world’s largest utilities In the last decade Iberdrola has experienced a Add to Reading List Source URL: www.altitude.com Language: English - Date: 2013-01-07 09:25:10 Measurement Iberdrola Altitude Software Contact manager Electricity meter Customer experience management Energy Interactive voice response Technology
57	User Profile Report ABC Website Redevelopment 2006 Version: Final Issue Date: Commercial In Confidence © Sigmer Technologies Ltd Add to Reading List Source URL: www.sigmer.com Language: English - Date: 2009-10-01 10:12:44 Electronic commerce Usability Web design World Wide Web Web accessibility Online shopping Bing Structure Customer relationship management Human–computer interaction Design Technical communication
58	Maximize the Quality of Customer Engagement Touchpoints Though hard to define, we all intuitively know what a customer touchpoint is: Any communication or interaction with your prospect or customer that helps them form a Add to Reading List Source URL: services.ricoh.com Language: English - Date: 2014-09-05 14:42:22 Touchpoint Customer experience Ricoh Customer engagement Customer relationship management Loyalty business model Customer service Marketing Customer experience management Business
59	HUMAN-COMPUTER INTERACTION, 2000, Volume 15, pp. 323–351 Copyright © 2000, Lawrence Erlbaum Associates, Inc. Troubles With the Internet: The Dynamics of Help at Home Sara Kiesler, Bozena Zdaniuk, Vicki Lundmark, Add to Reading List Source URL: www.cs.cmu.edu Language: English - Date: 2010-04-21 10:29:14 Virtual reality Digital divide Customer experience management Help desk Internet Sara Kiesler Email Computer literacy Home computer Technology Electronics Computing
60	Sharing the wonders of technology Add to Reading List Source URL: www.uxprobe.org Language: English Design Web design User interfaces Web analytics Marketing User experience Google Analytics Jared Spool Customer feedback management services Humanâ€“computer interaction Human–computer interaction Usability

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